Technical Assistance

Remote Desktop Support

Securely allow Komena.Com to connect to your computer and assist you with technical support.

Step 1

Download and run a support program

Choose either AnyDesk or TeamViewer. Once opened, the program will display a connection code, address or ID.

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AnyDesk

Download AnyDesk, open the program, and send us the displayed address or connection code.

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TeamViewer

Download and install TeamViewer, then send us the displayed TeamViewer ID and temporary password.

Remote Access Safety

Only provide the connection code to a person you recognise from Komena.Com. You remain in control and may close the support program at any time.

Step 2

Send the code by SMS or WhatsApp to either support number. Include your name and a short description of the problem.

Scan the QR code or click the button to send your support request.

Scan the QR code or click the button to send your support request.

IP Address Assistance

Click the button below to open WhatIsMyIP. Take a screenshot of the page and send the screenshot to us by WhatsApp.

Do not post your IP address publicly. Send it only through the direct contact channel provided by Komena.Com.

Monday to Friday08:00 – 17:00

Saturday09:00 – 13:00

Sunday & Public HolidaysBy Arrangement

Urgent assistance may be available by arrangement. Additional support charges may apply depending on the time and nature of the request.

Support Ticket

Complete the form and an email will be prepared for info@komena.com.

Send your connection code and a short problem description by WhatsApp.